Return & Refund Policy

Order Cancellation:
We accept order cancellations before the item is shipped, and you will receive a full refund if the cancellation is made.
If the product has been shipped, we will not be able to cancel the order, please contact customer service for a return after you have received the product.

Note: If the return is due to the user, the return shipping cost will be borne by the user and the logistics cost will be based on the courier company you choose.

Return and exchange policy:
1. Users have the right to apply for unreasonable returns within 7 days of signing for the product.
(To be eligible for return, the product you are returning must be unused, complete with packaging and accessories, undamaged in appearance, and not affecting resale).
Disclaimer: The return logistics channel is chosen by the user, and the shipping cost for a no-questions-asked return must be borne by the user.
2. non-quality issues more than 7 days to return or exchange, will be borne by the user's own shipping costs, depending on the user's choice of logistics.
3. the user has the right to request a return or exchange within 7 days due to product quality issues, without paying additional logistics costs;
4. for product reasons can not be used normally, more than 7 days to return or exchange applications, the user need to bear the return shipping costs.

Note: When signing for the goods, please check the packaging of the goods with the courier in person. If there is any damage, please refuse to accept the package.

Please contact GTMEDIA customer service for return address:

Email: service@gtaudio.shop